Frequently Asked Question (FAQ)

Question:-        How can I submit my complaint/grievances to the Accountant General office and subsequently seek the reply to my complaint or query?

Answer:-          On the Home page a tab for the purpose has been provided to submit your complaint. On left-click of the mouse on the submit tab, a reference number is supplied by the system to your complaint. You can check the status/reply of your complaint by filling in this reference number under the Check your status tab. Mentioning, your personal e-mail address or telephone numbers in the complaint, will help us in the prompt disposal of your complaints/ grievances.

Question:-        May I put forward any suggestions to improve or make the website of your office more user friendly?

Answer:-          Yes, suggestions are always welcome.

Question:-        How can I find out the status of my Pension case on the website and what information is available?

Answer:-          The status of Pension cases received in this office is available on the website of this office under the Pension tab. Fill in your Name and/or date of retirement and then left-click the submit tab. Thereafter, left-click the appropriate name to access the details of your pension case. The status of the case is clearly mentioned therein. Further, if the case has been finalized, detail of forwarding letters and amounts authorized will also be available.

Question:-        How much time is required by your office to reply?

Answer:-          Though the time required to completely resolve the grievances of the complainant depends on the nature of the complaint lodged, but we make all-out efforts to settle the complaint within one month from the date on which the complaint has been lodged.